Effective Date: December 4, 2023
1. Returns
Keshav Gems is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we accept returns within 30 days from the date of delivery.
2. Eligibility for Returns
- To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
- Returns are only accepted for products purchased directly from Keshav Gems through our website.
3. Initiate a Return
To initiate a return, please contact us at chirayulodha2004@gmail.com or visit our Returns page on keshavgems.com. Provide your order number, details of the item you wish to return, and the reason for the return. Our customer support team will guide you through the return process.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service and obtaining a shipping receipt for your records.
5. Refunds
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- If approved, refunds will be processed to the original method of payment within [X] days. Please note that processing times may vary based on payment providers.
6. Contact Information
If you have any questions or need further assistance regarding returns or refunds, please contact us at chirayulodha2004@gmail.com or write to us at 56/71, Rajat Path, Mansarovar, Jaipur.